Workshop cancellation & payment policy
We get that life happens, and sometimes things don't always go to plan. Here's what you need to know, just in case life decides to throw you a curve ball.
Up to 7 days prior
You are able to cancel or change dates up to 7 days prior to the workshop or class to receive a full refund. This ensures your spot can be made available for another interested student.
Less than 7 days before a workshop
If you have to cancel with less than 7 days before the workshop or class we will be unable to refund the cost. You may however, transfer your booking to a friend or donate as a scholarship to someone who wouldn't be able to attend due to cost.
Some workshops may require a minimum number of students (depending on the workshop). Should the minimum enrollment not be reached, the workshop will be cancelled and a full refund will be given.
Full payment is required when booking a workshop. If you wish to pay cash you can do so in-store, however we can not guarantee a spot will be held for you without pre-payment. To arrange a payment via direct debit, please contact us at firstname.lastname@example.org
about our policy
Our workshops require a great deal of pre-planning, often with instructors having to be booked a year (or two!) in advance. We work very hard to ensure that everyone attending one of our workshops is blissfully unaware of all the hard work that goes on in the background. As a small business, last minute cancellations means the cost of preparing for the workshop is absorbed by us. We can't do that and continue to keep workshop costs reasonable.
In fairness to all of our customers we are unable to make exceptions to our policy, including for reasons of illness, travel, work hours, or double booking another event. If you are unable to attend a workshop at the last minute, we suggest either giving your spot to a friend, or allowing us to gift the attendance to someone as a scholarship!
Thank you for your understanding!